Who We Are
At InterSystems, our foundation is built on two core principles: excellence and customer success. As the leading provider of data solutions for industries with critical needs like healthcare, financial services, and logistics, we understand that lives and livelihoods rely on our technology. That's why we invest everything in creating robust technology that can meet today's toughest demands. No matter what the data challenge, we will build a solution because solving problems is what we do.
What We're Looking For
Key Responsibilities
The Application Specialist will utilize their healthcare, business, and InterSystems product knowledge to ensure successful implementation of InterSystems products in a standard and timely manner. This role requires becoming an expert product resource for customers and understanding the customer process to advise on the best solution fit and implementation strategy as early as possible. Additionally, the specialist will advise customers on maximizing benefits from the solution while minimizing customer-specific work and liaise with various areas of the business accordingly.
This position demands keeping up-to-date with new product developments as they become available through the normal product release cycle.
Skills and Experience
* Excellent communication skills and experience conducting customer training, workshops, and/or presentations
* Excellent consultative skills, able to articulate and communicate ideas effectively
* Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
* 2+ years of experience working in healthcare and a good understanding of clinical processes in Italy
* Deep understanding of billing rules and billing workflows and requirements within private and public hospitals in Italy
* Experience contributing to a multi-disciplined team
* Experience writing functional documents
* Experience with business process mapping
* Knowledge of Information Systems
* University degree in Biomedical Engineering or Clinical domains
* Proficiency in English and Italian
* Experience communicating with key stakeholders at various levels within healthcare organizations, which may be government/public and/or private sector businesses
* Experience implementing software solutions
* Exposure to IT services in a customer-facing setting
* Previous experience as an Application or Configuration Specialist
* Previous experience in change management
* Good computer skills
* Experience conducting software testing
Why Join Us
We strive for excellence in our company culture, encouraging a hybrid working model where employees come three days per week to the office. Our competitive salary and bonuses reflect our financial stability, making us a top choice on the market. Salary reviews and year-end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems.
InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds and are dedicated to creating a fair and non-discriminatory recruitment process.