Operations Manager Hospitality
Randstad Professionals’ Hospitality & Luxury team, specialized in the search and selection of middle and senior management profiles, is looking for an Operations Manager Hospitality for a short and medium-term Rental Company operating in Milan and Rome.
Main Responsibilities
1. Oversees the Guest Department, Housekeeping, and Maintenance
2. Lead a team of Guest Relations and Field Agents
3. Ensure all guest needs from pre-arrival to post-checkout are exceptionally managed
4. Lead the apartments’ inspections to make sure properties respect high quality standards
5. Improve overall quality of the service, focusing on guest satisfaction
6. Proactively propose improvements and new procedures to optimize team performance
7. Run reports and data analysis
8. Train and develop team potential
9. Manage effective communication with other departments
10. Draft and monitor the annual operating budget with the CEO and managers
Candidate Profile
1. At least 3 years of experience in similar roles
2. Strong organizational skills
3. Degree in Tourism Management (preferred)
4. Skills in training, developing, and managing resources
5. Fluency in English (C1 or equivalent), knowledge of a second language will be a plus
6. Proactiveness and ability to work in a fast-paced environment
Luogo di Lavoro: Milano e Roma
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