Would you like to join a global' growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices' we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted' achieve together' renew with courage. Join us in creating a future beyond fossils!
We are now looking for a Customer Service Coordinator' Spanish and Italian Speaker to join our team in UPM Business Hub Wroc?aw' Poland.
Greetings from your future manager
Good service starts with enthusiastic and motivated people. Welcome to our team' Customer Service is a crucial department. You will be representing our brand' your knowledge and interpersonal skills will determine the way our customers perceive UPM Raflatac. The wide and personalized training programs will support you during your development' so it is not only our customers benefit' but your own career as well. - Niki Hajnal' Team Leader' Customer Service
What you will do
- Customer relationship management as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
- Order managing - progression and communication of orders to all necessary parties' responsive action in process disturbance situations
- Customer data maintenance - including Customer Master File and Price Lists
- Complaint handling - entry and progression of claims' customer interface and internal coordination
- Enquiry handling related to pricing' products and supply chain
- Technical advice - including product recommendations' organizing samples' trials' technical documents and brochures and having a basic understanding of printing methods
- Sales support - including information retrieval and analysis' pricing support
- E-Business - promoting and then offering consistent support to customers with UPM Raflatac's tools and strategies
- Proactive activities including product promotion' price offer follow-ups' etc.
Who you are
- You are fluent in Spanish and English; Italian would be considered an asset
- You have high level spoken and written communication skills
- Your approach includes actively suggesting products and services tailored to each customer's individual requirements
- You are interested in developing product and technical knowledge
- You have systems and processes knowledge
- You have commercial awareness
- You have an interest in e-Business developments and the commercial impact of this on businesses
This is what we offer to you
- A meaningful job - We have an inspiring purpose 'We create a future beyond fossils'. Our work is impactful and transformative.
- A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international' multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious' science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity' offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional information
The position is located in UPM Business HUB Wroc?aw' Poland.
The position holder will report to Nikoletta Hajnal' Team Leader' Sheet Customer Service.
Please apply via the link above and attach your CV and cover letter latest 23.02.2025. We review applications already during the application period' and you may be contacted already before the application deadline.
For support with submitting your application' please contact HR Service Center at careers@upm.com or tel. +48 12 399 94 99.
If you have any concerns about the recruitment and selection process' you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/
UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering' innovation and digitalization. In Poland' UPM is running two factories near Wroc?aw' a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wroc?aw. At the moment' the Wroc?aw Hub brings together over 600 professionals in customer' supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development' and our values - trust and be trusted' achieve together' renew with courage - are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are' check out this page!
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