Specific Responsibilities
* Supervise customer service activities and post sales assistance.
* Supervise order-to-cash process.
* Engage proactively with sales and support functions as well as other internal and external organizations in order to secure that appropriate support is given to achieve customer satisfaction.
* Supervise service deviations management.
* Supervise the activities and flows with local logistic partner.
* Leand and supervise implementation of new automatic flows in SAP for streamlining activities as well as improve existing automations.
* Collaborate with Supply Chain team in defining forecasts and deman planning.
* Participate actively in budget process related to sales and demand.
* Collaborate with sales teams to develop public and private market strategies.
* Coordinate Public Administration tender activities.
* Constantly monitor processes’ and contribute to continuous improvement in the own area of responsibility and beyond.
Requirements and personal skills
* Education: Degree in Economic and Pharmaceutical
* Languages: English
* Experience (years/area): +5 years of experience in similar positions in Pharma Industry (Public tender)
* Specific Knowledge: Office, SAP, IHS
* Personal skills: Accuracy, organizational skills, analytical abilities, curiosity, flexibility, availability, excellent communication skills.