Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
We are looking for a diligent night auditor to join our hotel staff. You will be responsible for checking guests in and out of the hotel, processing their bills, and attending to any requests made by guests during your shift.
Main Duties and Responsibilities
Welcome and promptly escort guests within the hotel during Night shift
Deal with all Front Office operations (check in; check out; escorting; cashier operations; guests’ care) according to Hyatt policies, procedures and compliance with our code of conduct
Dealing with enquiries both over the phone, face to face and via email
Anticipate guests needs in order to provide an exceptional and unique guest experience
Handle cash and credit card payments as outlined
Maintain high team focus by showing co-operation and support to all the hotel colleagues
Be punctual at all times and adhere to general hotel rules strictly
Summarizing each night's operations and listing any follow-up tasks for management.
Complete the Night Audit controls and make all the necessary adjustments in order to run the End of Day procedure with the correct figures
Prepare and review activities and reports for the next day and pass all necessary information to the Daily team and Management
Coordinate and supervise the Hotel Night activities in cooperation with the other Hotel Night Staff members and take action when necessary
Qualifications
Proficiency in English, Italian and an additional language
Proficiency with computers
Ability in multitasking, problem solving and time-management
Excellent guest service attitude
Teamwork skills and attitude
Past experience in customer service or hospitality
Hyatt offers a great range of benefits, including:
12 free nights per year of service across Hyatt Hotels worldwide
Employee and Friends & Family rates across Hyatt Hotels worldwide
Dry cleaning of business clothes
Complimentary meals on duty
Continuous Learning & Development opportunities
Staff celebrations
Welfare Plan
Settling the costs of urban public transport - ATM Milano