Make a Difference in Aviano, Italy
We are seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military members and their families.
About the Role
This is an essential position that offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
Your Key Responsibilities
* Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
* Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
* Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
* Claims Assistance: Provide basic claims status updates and support.
* Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
* Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
* Audit & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
Requirements
* Bachelor's degree in a related field OR Associate's degree or major certification in a related field PLUS 4 years of specialized experience in a medical environment OR High school diploma or GED PLUS 8 years of specialized experience in a medical environment.
* U.S. Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD).
* Must have a Missione Visa and Soggiorno permit.
* Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
* 3 years of customer service experience.
Essential Skills
* Fluent in English with strong written and oral communication.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Effective at delivering presentations.
* Ability to tactfully communicate with others, both in person and on the phone.
* Self-starter, able to work independently and with minimal supervision.
* Strong organizational, time management, and multitasking abilities.
* High attention to detail.
Preferred Qualifications
* Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
* Work background in the following areas: U.S. military healthcare delivery system or civilian managed care Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims.