Randstad Professionals’ Hospitality Luxury team, specialized in the search and selection of middle and senior management profiles, is looking for an Operations Manager Hospitality, for a short and medium-term Rental Company operating in Milan and Rome.Main ResponsibilitiesOversees the Guest Department, Housekeeping, and MaintenanceLead a team of Guest Relations and Field AgentsEnsure all guest needs from pre-arrival to post-checkout are exceptionally managedLead the apartments’ inspections to make sure properties respect high quality standardsImprove overall quality of the service, focusing on guest satisfactionProactively propose improvements and new procedures to optimize team performanceRun reports and data analysisTrain and develop team potentialManage effective communication with other departmentsDraft and monitor the annual operating budget with the CEO and managersCandidate ProfileAt least 3 years of experience in similar rolesStrong organizational skillsDegree in Tourism Management (preferred)Skills in training, developing, and managing resourcesFluency in English (C1 or equivalent), knowledge of a second language will be a plusProactiveness and ability to work in a fast paced environmentLuogo di Lavoro: Milano e RomaAi sensi della normativa vigente l#39;offerta di lavoro si intende rivolta ad entrambi i sessi (L.903/77). I dati saranno trattati e conservati esclusivamente per finalità di selezione presenti e future, garantendo i diritti di cui agli artt. 7 e 13 del D. Lgs 196/2003 sulla tutela della privacy