IT Systems Specialist
Function: Customer Support
Job Location: Trieste
Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.
Why work in INNOVA...
* Because the people who work here are creative and passionate.
* Because innovation and advanced technologies are part of our DNA.
* Because we recognize and reward merit.
Main Responsibilities
* Identifying and resolving technical issues related to hardware and software, ensuring rapid restoration of functionality.
* Monitoring and managing assistance requests through the company's ticketing system.
* Planning and executing the distribution of company software across various platforms and devices.
* Monitoring and maintaining our client's systems to identify potential issues and resolve them as needed.
* Configuring and managing system alarms to ensure timely response to any anomalies.
* Developing and managing deployment packages for software installation.
* Collaborating with the Helpdesk team to provide advanced technical support and resolve complex issues.
* Participating in company IT projects, contributing to the planning, implementation and management of new technological solutions.
Technical Skills and Soft Skills
* Familiar with virtualization systems such as VMware, Nutanix and KVM Linux.
* Able to manage and maintain various Linux Operating Systems (RHEL, Rocky, Ubuntu).
* Manage Docker Container system through Docker API or CLI.
* Capable of managing a PostgreSQL Database.
* Skilled in automating processes with Ansible.
* Knowledgeable in system monitoring using Zabbix.
* Excellent communication skills, both written and oral, in Italian and English. Knowledge of other languages will be considered a plus.
* Excellent organizational and time management skills.
* Ability to solve problems effectively and timely.
Education
* You have a High School Diploma or a Bachelor's Degree in Computer Science.
Prerequisites and/or Experience
* You have at least 3 years of previous experience as an IT Systems Specialist.
* Technological skills.
The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.
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