We're trailblazers in revolutionizing customer experiences (CX)' harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence' offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence' you'll be first point of contact with our clients. Key Accountabilities: - Provide outstanding customer service via email and phone interactions. - Handle emails and manage voice calls with customers from leading airlines' assisting with flight changes or cancellations' lost baggage' and claims. - Communicating with customers through various channels in Italian and English - Responding promptly to customer inquiries - Maintaining a positive' empathic and professional attitude towards customers at all times - Ensure customer satisfaction and provide professional customer support Requirements How You Can Create Influence: - Proficient writing and speaking skills in Italian (C1 level) are essential' with English proficiency required at a B2 level. - Prior experience in an international airline environment/operations is advantageous but not mandatory. - Familiarity with booking systems like Amadeus' Galileo' or Sabre is a plus. - Specialized skills including effective communication and customer service' with experience in BPO/contact centers being beneficial. - Graduates in any discipline or undergraduates are welcome. Benefits Competitive salary package' reflecting your expertise and contributions. - Meal tickets - Private medical subscription - Reimbursement for public transportation subscription - ", Bring a friend", Referral Program - Consistent rewards for recommendation - Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance - Permanent contract with the potential for advancement' providing stability and security. - Full payed training provided by the company - Exciting career growth opportunities within a globally renowned organization. - Engaging projects with leading global brands' offering diverse and rewarding experiences. - Supportive and collaborative work culture' fostering both personal and professional development.