Job Title: Field Service Technician
Location: Santa Palomba, Pomezia, Roma, Lazio (00040, Italy)
Job Type: Permanent Position
Language: Italian and English (local language)
The ideal candidate will provide comprehensive hardware and software support to employees and new hires. Responsibilities include generating weekly reports, managing inventory, and performing various administrative tasks as needed.
This role requires exceptional customer service skills, the ability to adapt to change, and a willingness to learn in a dynamic environment. The successful candidate will travel between offices (up to 150 miles).
Key Responsibilities:
* Install and configure software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and remote support
* Troubleshoot post-deployment issues on multiple platforms: Windows, Macintosh, and mobile devices
* Printer break-fix and installation
* Disposal, redeployment, and asset reclaim
* Hardware Refresh
* Audio and Video Support, including health checks
* Inventory and Asset Management – Depot Operations
* Coordinate with external vendors for dispatch support
* Identify and resolve hardware and software application conflicts
* Manage service requests, classification, assignment, tracking, and completion
* Responsible for asset tagging and entering incoming equipment into our asset management system
* Collaborate with cross-functional teams to onboard new hires
* Ensure proper hardware assignment and updates in our management system
* Provide weekly reports on physical inventory counts and record outflows of hardware equipment
* Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
* Ensure resolutions are consistent with company standards and policies