Job Title: Italy Travel Sales Specialist
We are seeking a highly motivated and experienced individual to join our team as an Italy Travel Sales Specialist.
Key Responsibilities:
* Develop a deep understanding of the company identity and products.
* Manage travel requests and create complete travel proposals throughout Italy.
* Interact with clients via email and telephone, considering time zone differences.
* Manage accounts and the entire process with suppliers, including basic accounting.
* Check for availability with suppliers, reconfirm pricing, prepare, assemble, and format proposals and calculation sheets.
* Prepare and send out contracts, and collect payments.
* Implement sold travel programs, including sending confirmations to clients and suppliers.
* Verify invoices sent by suppliers in a timely and precise manner.
* Respond to questions from traveling clients and solve issues that may arise during travel.
* Handle incoming calls and emergencies with travelers, including off-hours (with a set plan).
* Occasionally assist and accompany clients on the ground.
* Use company travel and accounting software to create proposals, contracts, and documents.
Additional Responsibilities:
* Work with management and the marketing specialist to develop timeline goals to drive business.
* Assist with outreach, newsletters, and social media efforts.
* Reorganize copy content, images, and materials (presentations, forms, etc.).
* Write new copy or coordinate the writing process as needed with external resources.
* Maintain key documents and assist with DB management, trigger documentation, and more.
* Participate in preparing performance recaps.
Qualifications:
* You speak English at a native or near-native level (C1 or C2).
* You speak Italian fluently (Not less than C1).
* You have 3 years of experience in online and offline travel sales.
* You know Italy inside and out.
* You have strong written and oral communication skills.
* You're proficient with Excel spreadsheets and comfortable with calculation tasks.
* You have experience in marketing, both print and digital.
* You have a proven track record in managing a budget to meet ROI goals.
* You're passionate about staying up to date with travel trends (a plus).
* You're analytical, proactive, and a problem-solver with insatiable curiosity.
* You have the ability to evaluate alternatives and develop effective solutions.
* You excel at building relationships within the team and with cross-functional partners & vendors.
* You can prioritize and manage multiple projects in a deadline-driven environment.
* You have a flexible approach.
* You have excellent organizational and interpersonal skills, and are highly resourceful, able to work independently.
About Us:
We are a small yet successful company with an entrepreneurial vibe. We are at the forefront of custom travel experiences in Italy. We are passionate about what we do. We get to be creative daily. A smart, experienced leadership team that wants to do things right and is open to new ideas. We believe in autonomy and reward taking initiative. We have fun.