Our client is the leading player in the industry of European shared micromobility.
We are looking for a dynamic City Operations Manager for Lecce.
What You'll Do
* Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle;
* Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Lecce;
* Define new processes and best practices to drive operational excellence within the warehouse;
* Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s);
* Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s);
* Provide complaint management and customer incidents investigation support;
* Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues;
* Maintain positive relationships between customers, regulators/city officials, employees, and management;
* Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.
About You
* Grit and an entrepreneurial spirit with the ability to work in a warehouse environment;
* At least 2/3 years of experience in Operations or Logistics;
* Good English language skills;
* Good communication and stakeholder management skills;
* Driving license.
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