Company Overview
Leidos is a global leader in the delivery of innovative and integrated solutions across the defense, intelligence, civil, and healthcare sectors. Our mission is to make a difference in the lives of others by delivering exceptional service and results.
Job Description
The TRICARE Beneficiary Services Representative plays a vital role in supporting active-duty military members and their families by providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities include:
* Verifying benefits and enrollment status via systems like Defense Online Enrollment System (DOES) and MHS Genesis
* Processing enrollments, disenrollments, portability transfers, and more
* Providing primary care manager (PCM) changes following Military Treatment Facility (MTF) guidelines
* Offering guidance on TRICARE resources, benefits, enrollment, and claims
* Assisting beneficiaries with claims assistance and basic claims status updates
* Leading informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement
* Collecting and recording daily activities and Other Health Insurance (OHI) information into applicable systems
* Evaluating the level of assistance needed and referring or escalating complex issues as needed for proper resolution
Required Skills and Qualifications
Essential skills and qualifications include:
* Fluent English language proficiency with strong written and oral communication
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Effective at delivering presentations
* Ability to tactfully communicate with others, both in person and on the phone
* Self-starter, able to work independently and with minimal supervision
* Strong organizational, time management, and multitasking abilities
* High attention to detail
Benefits
As a Leidos employee, you will enjoy a comprehensive benefits package including health insurance, 401(k) plan, paid time off, and opportunities for career growth and development.