Join Us
Are you passionate about delivering exceptional customer service and managing a high-performing team? We are seeking a Team Manager for our Customer Service Department at a prestigious luxury car company. If you are a native Italian speaker with advanced English skills and a background in sales' customer service' or technical support' we want to hear from you!
Your Main Responsibilities:
- Monitor agent calls to ensure the achievement of KPIs' redirecting agents to maximize their performance.
- Analyze data and/or campaign results to provide feedback on progress and ensure agents meet KPIs.
- Address agents' questions and issues: Help with customer calls' resolve IT incidents through the STC (for those working remotely)' and manage queries on the platform.
- Prepare and track agent reports: iCoach' monthly and weekly follow-ups' SKEPS' etc.
- Resolve customer requests and issues.
- Ensure effective information transmission between agent and client.
- Facilitate good internal communication.
- Team Management: Create group cohesion' motivate the team' and ensure their well-being within the company.
- Onboarding and welcoming new agents.
What do we offer:
- Contract Type: Permanent
- Weekly Hours: 39 hours
- Work Model: Possibility of remote work after 6 months.
- Training: In-person training starting ASAP' lasting for 3 weeks.
- Training Schedule: Monday to Thursday from 9 AM to 6 PM' Friday from 9 AM to 5 PM.
- Shift Schedule: Rotating shifts between 8 AM and 8 PM with a full-time commitment.
- Salary: €22'000 per year.
Requirements:
- Native level of Italian.
- Advanced level of English.
- Experience in sales' customer service' or technical support is preferred.
- Strong leadership and communication skills.
Create your best moments with us!
Apply today!