We are currently seeking a highly skilled and motivated Senior Software Support Engineer (SL2) to join our Research & Analytics IT Production Management Support team in the Middle East.
The ideal candidate should possess a technical background with 5-7 years of experience in production support and be ITIL certified. A solid understanding of incident, problem, and change management processes is essential for this role.
Key Responsibilities:
* Maintain the stability of the production environment by effectively managing incidents, problems, and changes as a proactive member of the support team.
* Promptly identify and resolve incidents and issues by applying exceptional problem-solving skills, ensuring minimal disruption to operations.
* Enhance existing processes and workflows to optimize efficiency and productivity.
* Work within an agile environment, contributing to product and solution delivery for esteemed business users.
* Effectively communicate with team members, stakeholders, and end-users, fostering collaboration.
* Uphold knowledge management practices to facilitate knowledge capture and sharing.
Required Skills:
* At least 5 years of hands-on experience in production support, with a proven track record of successfully managing complex environments in investment banks/BFSI companies.
* ITIL certification, showcasing knowledge and expertise in incident, problem, and change management processes.
* Familiarity with the financial markets, related data, and applications, providing a contextual understanding of the industry.
* Bachelor's degree in computer science or a related technical discipline, providing a solid foundation for understanding complex technical concepts.
* Excellent problem-solving skills with a proactive attitude towards incident resolution and issue identification.
* Technical background with a profound understanding of ETL/ELT processes for data transformation.
* Advanced expertise in SQL for proficient querying and manipulation of data, guaranteeing accurate and reliable results.
* Fundamental proficiency in Python debugging of data transformation.
Nice-to-Have Skills:
* Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.
* Proficiency in utilizing PySpark for distributed data processing and analytics.