The Technical Systems Administrator is responsible for delivering the System Architecture Plan and managing associated resources and activities to ensure that InterSystems software meets project requirements.
Key Responsibilities
* Design, review, and install InterSystems products, including TrakCare patches, releases, and builds on customer platforms according to quality assurance protocols and Service Level Agreements.
* Administer and maintain hosted solutions and related infrastructure, collaborating with other teams or partners as needed.
* Provide technical support for troubleshooting and performance analysis for implementations.
* Support custom development, including JavaScript, user-defined functions, interfaces, reports, extracts, data migration scripts, and conversions.
* SUPPORT AND TEST OF TRAKCARE INTERNAL AND EXTERNAL UTILITIES, SUCH AS PATCHING TOOL, PRINT SERVICE, ETC.
* Assist Presales with technical requests, such as architecture, configuration, hardware sizing, etc.
* Produce technical documentation, including reference materials, installation instructions, user guides, knowledge-based articles, and how-to's.
* Participate in on-site technical training and implementation activities if required.
* Maintain responsibility for scripting, backups, and verification of routine activities (deployment of patches, environment replication, etc.).
* AUTO-MATION OF ROUTINE ACTIVITIES (DEPLOYMENT OF PATCHES, ENVIRONMENT REPLICATION, ETC..)
* Contribute to the continuous improvement of operational processes to deliver exceptional service quality.
* Participate in the 24-hour on-call roster service.
Qualifications
* Server Administration: In-depth experience in configuring, implementing, and administering Linux or UNIX systems (preferred: SUSE/RedHat).
* Programming and coding: Ability to work directly with source code and develop system-level performance improvements (strong scripting skills).
* Information security: Familiarity with best practices and techniques for maintaining and improving information security.
* Problem-solving capabilities: Ability to adopt creative skills and problem-solving techniques to solve problems or devise new solutions.
* Strong troubleshooting and analytical skills.
* Managed mission-critical infrastructures and applications.
* The candidate must be available to work outside usual office hours when required (e.g., updates to systems used by end-users).
Desirable Skills
* Experience with monitoring and alerting tools (Nagios, Zabbix, Cacti preferred).
* Understanding of networking deployment and management, including load balancer solutions.
* Knowledge of configuration management tools, such as Ansible or Puppet.
* Software development environment experience.
* ITIL knowledge.
Work Arrangements
You will be based in our Milan office, with the option to work from home two days per week.
We are committed to finding the right fit, even if it takes a little longer. Let us know if you have a specific timeline, and we'll work with you.
Company Culture
We strive for excellence and encourage a hybrid working model, where employees come into the office three days a week.
Career Opportunities
Our company culture is built on a strong foundation of diversity, equality, and inclusion. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status.