Ewing Outdoor Supply is looking for a Customer Service Professional to provide excellent customer service at our fast-growing landscape supply location in Naples, FL!
You must have the ability to lift 50-70 lbs. and perform in a seasonal high heat situation. The ability to learn the POS (point of sale) system is a must, as well as the ability to identify products and extend a top-level customer experience. You will be provided all the training you need to be successful, so we are looking for a committed teammate with an interest in growth opportunities, who can hustle and be a great team fit.
We are proud to share our 101-year history and great family-owned culture of Ewing Outdoor Supply and we need a high-level customer service professional to join the team.
Interested parties apply below and let us see if you are a fit for our team and in our family.
Responsibilities
* Go the extra mile to engage customers
* Greet and direct customers
* Provide accurate information (e.g. product features, pricing and after-sales services)
* Answer customers’ questions about specific products/services
* Conduct price and feature comparisons to facilitate purchasing
* Cross-sell products
* Ensure racks are fully stocked
* Manage returns of merchandise
* Coordinate with your team to provide excellent customer service (especially during peak times)
* Inform customers about discounts and special offers
* Provide customer feedback to the Store Manager
* Stay up-to-date with new products/services
* Deliver a wide variety of items to different addresses and through different routes
* Follow routes and time schedule
* Load, unload, prepare, inspect and operate a delivery vehicle
* Ask for feedback on provided services and resolve clients’ complaints
* Inform customers about new products and services
* Follow DOT regulations and safety standards
Minimum Requirements
* Prior Outdoor Supply Industry Experience
* Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
* Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
* Customer orientation and ability to adapt/respond to different types of characters
* Ability to multi-task, prioritize, and manage time effectively
* Basic math skills
* Excellent communication skills, capable of building trusting relationships
* Ability to perform in fast-paced environments
* Valid driver’s license
* Excellent organizational and time management skills
* Good driving record with no traffic violations
Bonus Points for the Following
* Bilingual (Spanish & English)
* Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
* Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
* Knowledge of inventory stocking procedures
Benefits
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Wellness Resources
* Profit Sharing
We have the 4 C’s that make your job a career!
Career Development: To invest in your personal and professional growth, we offer a variety of training resources.
Compensation: We offer competitive market wages, great benefits, PTO & bonus potential!
Culture: We are family-owned, which gives us a unique culture, and we have fun with everything we do!
Care: We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!
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