ABOUT ORIENT EXPRESSArtisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.ABOUT ARSENALEArsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy.
Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy.
To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.ABOUT ORIENT EXPRESS LA MINERVA, ROMEConsidered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.Job DescriptionPosition Overview
Our Chef de Rang are a crucial member of the Food Beverage team dedicated to providing exceptional quality and service to our guests. Our Chef de Rang provide an outstanding experience in compliance with HACCP and the Orient Express standards of excellence for the warmest welcome and guest centricity.Key Responsibilities
Ensure a timely, accurate and high-quality service, providing the work direction for the restaurant staff
Supervises wait staff, verifying that their workstations are stocked neat and orderly and ensuring that the restaurant premises, silver, glass, porcelain etc. are kept clean and in good working order
Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly, according to HACCP and the Hotel standards and regulations
Provides guests with quality service by monitoring staff assignments and responsiveness
Performs all service duties of the restaurant
Coaches the restaurant staff to achieve revenue goals
Actively pushes high profit food and beverage items and informs staff to increase sales
Greets and seats guests, making sure they receive the best-in-class service
Seeks appropriate opportunities to deal with guests, personalizing the restaurant experience
Ensures readiness and compliance among all staff to gather all guest needs and to timely fulfill all their requests
Ensure that the food deliveries from kitchen to the guests match all the Hotel excellence standards
Proactively coaches effective relations between kitchen production and restaurant service
Reports all potential and real hazards immediately and takes action to prevent them from happening
Fully understands the hotel’s fire, emergency, and bomb procedures
Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
Coaches employees to work in a safe manner that does not harm or injure self or others
Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees in the department
Checks that all food and beverage sales is registered and paid for appropriately
Checks the restaurant reservations to be aware of VIP guests
Attends meetings and training required by the Restaurant Manager
Continuously seeks to endeavor and improve knowledge of own job function, staying abreast of applicable liquor laws, hotel rules and restaurant limitationsQualifications
Hotel School diploma with high grade
Minimum 3-years' experience preferably at a high-level Restaurant/Hotel in the same role
Flexibility, high team working and leadership
Guest centricity, constant high attention to details, problem solving, punctuality, proactivity
Flexibility to work on several shifts, weekends and holidays
Italian and English confidence are mandatory
Constant top-level grooming
Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct,
Ability to work efficiently also under pressure,
LQA standards’ knowledge is a plus,
Legal right to work in Italy.#Minerva #OrientExpress #Arsenale #FB #Sommelier #Headwaiter #ChefderangThe selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website https://www.employerland.it/it/wp-content/uploads/2024/06/informativa-trattamento-employerland-2024.pdf