Social network you want to login/join with:
Customer Service for Tax Free Shopping Capri (Lavoro Stagionale)
Client: Global Blue
Location: Capri
Job Category: Other
EU Work Permit Required: Yes
Job Reference: 144946247497259417633710
Job Views: 4
Posted: 10.03.2025
Expiry Date: 24.04.2025
Job Description:
Nature and Aim of the Position:
Refund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies.
Main Duties and Responsibilities:
* Verify and refund Tax Free Forms to international travellers
* Ensure a satisfactory experience for our customers
* Prevent refunding mistakes and fraud
* Prepare reports as needed
* Observe Global Blue and Merchant’s policies, guidelines, and procedures
Main KPIs:
* Number of refunded transactions
* Refunding mistake ratio
Background and Education:
* Helpful: a commercial background
* Helpful: experience in face-to-face customer contact
* Helpful: airport, retail, or front office experience
Specific Skills and Knowledge:
* Must be fluent in English.
* Other helpful languages in order of relevance: Chinese, Arabic
* Must be dedicated to service and customer satisfaction
* Must be experienced in using office software
* Must be trustworthy to handle large amounts of cash
* Must have a clean criminal record
* Must be able to handle stress
* Must be nimble but thorough
* Must be a good team player
* Must be flexible in terms of working hours
#J-18808-Ljbffr