For a manufacturing costumer, we're looking for a Helpdesk Junior:
Key Responsibilities:
* Monitor the performance of information technology systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructure;
* Help define IT infrastructure strategy, architecture, and processes;
* Analyze business requirements by collaborating with key stakeholders across the organization to develop solutions for IT needs;
* Assess vendors and develop strategies for new hardware and software;
* Management of 1° level tickets and users support;
* Troubleshoot hardware and software issues related to internal IT;
* Develop and manage the IT budget, ensuring efficient resource spending.
Requirements:
* Bachelor's degree in Information Technology, Computer Science, or equivalent experience;
* 1-2 years of experience working in the IT field;
* Knowledge of computer systems, security, network and systems administration, databases and data storage systems;
* Knowledge of ERP (Infor LN preferably), O365, Business Intelligence, SQL language, Cyber Risk Management.
Personals Skills:
* Strong critical thinking and decision-making skills;
* Project management skills.
Place of work : Cerro Maggiore (MI)