Trillium Pumps Italy is looking for a Commissioning Engineer.
Commissioning Engineer is the reference point of the company and customer for the management of customer assistance. CE is accountable (and whenever possible responsible) to determine solutions for functional and non-functional issues occurring after delivery of the equipment (pumps and sub supplies), involving all necessary and relevant internal and external actors as required by each specific case. CE will be dealing both with warranty and non-warranty issues and responsible of cost tracking for claims received by the customers
Responsibilities
Main Accountabilities:
* Be the reference point for customer for claims
* Coordinate all functions involved in troubleshooting issues, including sub suppliers
* Communication and relationship with customers for claims and warranties
Main Responsibilities:
* Root Cause analysis reports, involving other functions (After Market Engineering, OE Engineering and R&D) if required.
* Providing information to Commercial Operations to order & ship spare parts as required by warranties and to field service manager for site activities
* Tracking claims in relevant systems
* Tracking all warranty costs in relevant systems and according to relevant procedure
* Involving Quality Control/Assurance for internal NCR and following corrective actions.
Qualifications
Degree in Mechanical Engineering or equivalent experience in troubleshooting turbomachinery.
Computer Skills:
Microsoft Office package
Core Competencies
* Very strong background in pump issue troubleshooting and knowledge, including pump system interaction
* Capability to write technical Root Cause Analysis reports, integrating all contribution from other specific departments
* Capability to handle discussions with customers, often under pressure and in stressful situations
* Capability to read technical drawings
* Capability to negotiate in stressful situation