At Italmatch Chemicals SpA, a multinational production company in the chemicals industry, we are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team at our plant in Arese (Milan).
The Customer Service Representative – AWS|O&G will serve as the primary link between customers and our plants for a specific assigned area. This role is crucial in ensuring a smooth supply of products and information to guarantee good supply performance.
Main Activities
* Daily management of a selected list of customers from the Business Units - portfolio.
* Serving as a link between plants and customers to ensure the smooth flow of information in both directions.
* Entering and processing Sales Orders in SAP – SD Module following defined procedures.
* Coordinating with Production Planners to gather information on product availability.
* Coordinating with Logistics to gather information on ETAs to be passed onto customers.
* Sending Order Confirmations to customers.
* Generating invoices and coordinating internally to create relevant documents for export/import in destination countries.
* Identifying and assessing customer needs and purchasing behavior.
* Maintaining records of customer interactions, transactions, comments, and complaints in applicable tools.
* Acknowledging and resolving customer complaints.
Profile
QUALIFICATIONS, KNOWLEDGE AND SKILLS
* High School Diploma or higher.
* Fluent Arabic (both written and spoken) is essential.
* Fluent English (both written and spoken) is essential.
* 5+ years of experience in a similar role, preferably in the chemical industry.
* Excellent interpersonal and active listening skills.
* Excellent communication skills.
* Preferred knowledge of SAP – SD module.
* Preferred knowledge of Logistics principles.
* Strong customer-oriented approach with proactive issue resolution.
* Knowledge of customer relationship management (CRM) principles.
* Multitasking skills and good organisational abilities.
* Ability to assess priorities and work calmly under high-stress situations.
* Predisposition to work in a team.
* Interest in the chemical industry considered an asset.