Responsibilities:
* Support requests from customers or partners;
* Handle technical questions at the premises of the final customer and to colleagues to complete the services.
Duties:
* Receive phone calls for service requests from customers or partners through the switchboard;
* Identify and associate the reference machine to the customer/partner using FUSION and open the resulting ticket;
* Attempt to resolve the issue over the phone, closing the ticket in the system.
Studies - Training Courses:
* Five-year Industrial Technical diploma with Mechanical/Electrical emphasis in Mechanical, Industrial, Design, or Electrical Engineering;
* Training courses on handling service over the phone/remotely.
Technical Skills:
* Understanding of mechanical and electrical drawings;
* Proficiency in MS Office Suite and FUSION company enterprise system;
* Practical technical competencies (electrical and mechanical) on equipment produced and quality validation.
Interpersonal Skills:
* Dedicated to satisfying customer expectations and requests, obtaining information firsthand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers to gain their respect;
* Employing rigorous logic and a precise method to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and possessing excellent analytical skills to look beyond the obvious, never stopping at the first answer;
* Following established processes step by step.
Language Skills:
* Good/great knowledge of English, both written and spoken.
Experience:
* 2 to 5 years of experience as a traveling technician or in internal validation of different equipment.
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