Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. Role Summary The Field Service Technician coordinates/attends troubleshooting and repairs of all Flowserve and Non-Flowserve valve-actuator-positioner products for customers in industries such as oil and gas, chemical, power, nuclear, coal, mining, and water/wastewater industries. The job involves coordination with the Commercial Team, Major manufacturing plants, Engineering/Quality departments, QRCs, and CSCs in the respective region. Responsibilities include training Field Service Technicians (at CSCs) and creating a pool of resources that are available to customers outside of their region, in case of demand. Scope of work includes TAR tracking through FlowForce, planning, site walks, inventory assessment, identifying bad actors, Automation services, related retrofit/changeout/upgrade/re-instrumentation, monitoring opportunities, and participating in TAR activities either onsite or at one of the QRCs, as required. Customers are based onshore and offshore. This position requires an experienced engineer/technician who can provide confident expertise in the face of operational problems. Responsibilities: Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard-free work environment. Work according to Flowserve and Customer safety regulations and rules. Make direct, in-person service calls in response to customer requests. Assess mechanical/instrument/electric related problems and take actions aiming at resolution. Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly. Ensure that equipment is installed successfully and on schedule. Check equipment prior to start-up and assess start-up performance. Monitor the maintenance and performance of Flowserve equipment. Train customers in the proper procedures for operating and maintaining. Identify field service sales opportunities for sales to follow up, quote and present to the customer. Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes. Perform inspections and testing on customer site, workshop or third-party repair facility. Complete and submit the final report prior to leaving the job site. Requirements: Technical High School (HTL) and/or Bachelor in engineering or similar. 3-5 years of experience in assembly, testing, troubleshooting of valve-actuator-positioner product lines. Proficient in all factory testing requirements for valves, actuators, and positioners including testing software and troubleshooting of digital products. Excellent documentation skills regarding service reports and other documentation. Fluent in Italian and English. Willingness to have/get the necessary immunization, vaccinations, and medicine which are mandatory to travel internationally. What we offer: Friendly multicultural environment and team events, life, accident and health insurance, cafeteria package, career development and training opportunities. J-18808-Ljbffr