Social network you want to login/join with: Customer Service for Tax Free Shopping Capri (Lavoro Stagionale) Client: Global Blue Location: Capri Job Category: Other EU Work Permit Required: Yes Job Reference: 144946247497259417633710 Job Views: 4 Posted: 10.03.2025 Expiry Date: 24.04.2025 Job Description: Nature and Aim of the Position: Refund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies. Main Duties and Responsibilities: Verify and refund Tax Free Forms to international travellers Ensure a satisfactory experience for our customers Prevent refunding mistakes and fraud Prepare reports as needed Observe Global Blue and Merchant’s policies, guidelines, and procedures Main KPIs: Number of refunded transactions Refunding mistake ratio Background and Education: Helpful: a commercial background Helpful: experience in face-to-face customer contact Helpful: airport, retail, or front office experience Specific Skills and Knowledge: Must be fluent in English. Other helpful languages in order of relevance: Chinese, Arabic Must be dedicated to service and customer satisfaction Must be experienced in using office software Must be trustworthy to handle large amounts of cash Must have a clean criminal record Must be able to handle stress Must be nimble but thorough Must be a good team player Must be flexible in terms of working hours J-18808-Ljbffr