For the next season 2025, we are currently looking for an experienced and proactive Client Advisor based in Portofino.As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key ResponsibilitiesTailor the client experience in order to elevate experience and impression of the brandSupport the Sale Staff performance providing mentoring and ensure smooth operations on the shop floorPromote and sell products by identifying our international customers’ needsDeliver outstanding customer service and build long-term relationships with customersMaintain the store standards according to the guidelines.Embody and transmit with passion the company projects through effective product knowledgeEnsure to build long-lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)Monitor the stock levels and support the activities of the Sale StaffSupport basic cash operations when necessary (is trained to use the till)RequirementsFluency in Italian and English. Other languages are considered a plus.Minimum 3 years of relevant experience in womenswear in luxury retail.Client CeremonyEffective sales techniquesStore’s KPIsSelf-motivation with a positive attitude and professional selling techniques.Good customer focus with strong presentation, interpersonal, and communication skills.Strong team player.Location: Portofino
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