Queue Flow Management Assistant
We are seeking a highly organized and detail-oriented individual to join our team as a Queue Flow Management Assistant in Livorno.
Key Responsibilities:
* Develop and maintain updated paper or electronic filing systems;
* Provide timely responses to applicants regarding the progress of cases and support the follow-up of complex queries regarding asylum procedures;
* Monitor the flow of asylum applicants, ensuring that appointments are respected, only applicants are in the interview area, and that visitors have permission to enter the interview area;
* E nsure that experts conducting registrations, interviews, and other activities in the operating area are informed about the presence of invited applicants and activities can start on time;
* Monitor the progress of activities, facilitating the needs of applicants and making sure they are present so that all steps of the procedure run smoothly;
* Provide general administrative support and assistance when needed;
* Perform any other duties in the interest of the service.
Requirements:
* A secondary education attested by a diploma (EQF 4 or equivalent) and appropriate professional experience;
* Previous professional experience in similar tasks of at least 1 year;
* A thorough knowledge of MS Office;
* A fluent level of Italian and English (oral and written);
* An advantage: post-secondary education of at least two years in a related field (EQF 5 or equivalent), previous experience within an international and multicultural environment.
Work Details:
* This is a fixed-term contract until 30.06.2025 (renewable);
* Gross monthly salary €2911 (B3);
* Duty Station: Territorial Commission of Livorno;
* Data inizio prevista: 01/04/2025;
* Categoria Professionale: Polizia / Vigili Urbani / Pubblica Sicurezza;
* Settore: PUBBLICA AMMINISTRAZIONE;
* Città: Roma (Roma).