The function is directly subordinated to:
Italy Customer Service & Parts Manager Function Target Ensure the achievement of sales targets (volume, market shares, profits) for spare parts and service/maintenance. Ensure budgeted costs and margins. Support new and used sales department. Apply compliance regulations, data protection, work safety, environmental regulations and working hours regulation. Main activities of the working group of which the function takes responsibility Plan and manage bus maintenance / repairs and spare parts logistics. Ongoing training of employees, if qualification has to be enhanced. Constant development of the team in order to meet the targets. Management of employees in order to achieve the objectives, assure that the After-Sales team is adequately skilled and well trained. Supervision and management of ordinary and extraordinary maintenance of company assets and their use Supervision and relationship with suppliers (production and non-production material, services and capital assets) Responsibility for spare parts distribution and logistic Direct contact with private and public customers Education Technical Master Degree Preference characteristics Fluent in Italian + excellent (W+R) in English or/and German Experience in controlling activities Knowledge of MS Office platform and SAP Excellent communication skills Organizational attitude, analysis and precision Result oriented, autonomy worker, attitude to problem solving Undisputed and proven team work capacity and great leadership
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