Job Description:
Main purpose: The Head Waiter is responsible for delivering exceptional service to our guests, ensuring their satisfaction is the primary objective of our team. Reports to: Restaurant Manager.
Main duties and responsibilities include:
* Delivering restaurant service according to our standards and procedures to offer a tailored culinary experience to our guests; coordinating the Commis de Rang during service if on duty;
* Creating and maintaining a personalized interaction with guests;
* Ensuring the cleanliness and tidiness of the restaurant;
* Managing equipment and supplies assigned to perform the service;
* Contribution to achieving economic targets through a deep knowledge of the culinary offer and providing suggestions and recommendations to guests;
* Compliance with health and safety national rules and company instructions.
Key Responsibilities:
* Customer Service: Delivering exceptional service to our guests and ensuring their satisfaction is the primary objective.
* Teamwork: Coordinating the Commis de Rang during service and creating a positive team environment.
* Restaurant Maintenance: Ensuring the cleanliness and tidiness of the restaurant and managing equipment and supplies.
* Culinary Knowledge: Contributing to achieving economic targets through a deep understanding of the culinary offer and providing suggestions and recommendations to guests.
* Safety Compliance: Adhering to health and safety national rules and company instructions.