JOB TITLE: Senior Business Risk and Control OfficerLEVEL/BAND: MM22DEPARTMENT: BankingDIRECT REPORT (JOB TITLE): Senior Business Risk and Control ManagerOverall Purpose of the PositionThe Senior Officer, Business Risk and Control, supports the Senior Business Risk and Control Manager in managing operational risks across retail, commercial, and digital banking functions including Contact Centre. This role focuses on ensuring that operational controls are effective, risks are mitigated, and key risk indicators (KRIs) are monitored. In addition, the role includes a focus on data governance to ensure that risk data and performance metrics are accurate, secure, and compliant with relevant regulations.Operational ResponsibilitiesRisk Identification ReportingAssist in identifying, assessing, and reporting operational risks across the Bank's retail, commercial, and digital channels (including Contact Centre). Support the development and maintenance of the Bank’s risk registers and escalation processes.Process ImprovementEvaluate processes and identify opportunities for risk reduction and operational efficiency. Recommend practical improvements to enhance control frameworks and risk management practices.KPI Monitoring Data AnalysisTrack Key Performance Indicators (KPIs) for operational risks and control effectiveness. Analyse data trends and provide insights to senior management, contributing to regular risk reporting and actionable recommendations as required.Project Support ImplementationAssist with risk-related projects, ensuring timely and effective execution. Support the Senior Business Risk and Control Manager in managing risk projects, helping to implement new risk control measures and improvements.Data GovernanceSupport the development and enforcement of data governance policies that ensure the integrity, security, and compliance of risk-related data. Help ensure that data used for risk reporting is accurate, consistent, and accessible across systems. Collaborate with IT and other teams to ensure that data governance standards are adhered to in day-to-day operations.General ResponsibilitiesCompliance Regulatory SupportEnsure that the Bank’s risk control measures align with both internal policies and regulatory requirements. Coordinate with internal audit and compliance teams to address audit findings and implement corrective actions.Ad-hoc SupportProvide support on any other risk-related tasks and projects as assigned by the Senior Business Risk and Control Manager, ensuring that key risk issues are addressed promptly.Reporting DocumentationAssist in preparing and maintaining reports and documentation related to operational risks, data governance, and control effectiveness. Ensure that all risk-related documentation is complete, accurate, and up-to-date for audit and compliance purposes.Control Implementation MonitoringSupport the execution of internal controls and mitigation strategies. Regularly monitor and review the effectiveness of operational controls, ensuring compliance with internal policies and regulatory requirements.Training Risk AwarenessAssist in delivering risk-related training sessions to staff, enhancing overall awareness of risk management practices, internal controls, and compliance requirements across the Bank.Qualifications, Skills CompetenciesMandatoryStrong analytical skills with the ability to identify and assess operational risks and trends.Familiarity with data governance principles, including data accuracy, security, and regulatory compliance.Attention to detail, with a focus on ensuring effective implementation of controls and accurate reporting.Excellent communication skills to collaborate across teams and present findings and recommendations effectively.Ability to manage multiple tasks and priorities while maintaining a focus on risk mitigation and data governance.ExperienceMinimum of 2 years' experience in operational risk management, banking operations, or related fields.Knowledge of banking operations across retail, commercial, and digital banking channels including Contact Centre.QualificationIdeally possess or in the process of obtaining a qualification in banking, finance or related field.DesirableSkill-Experience-Qualification-Position level(1 being the highest level)Head of DepartmentManagerial Specialist PositionsMiddle Management Specialist PositionsTechnical Clerical Positions
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