SAF - IS Regional Program Specialist (Non-Mobile)
Apply locations: Naples, Italy
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: RC79254
Job Description:
WHY CHOOSE US?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.
WHAT YOU NEED TO KNOW:
The SAF-IS Regional Program Specialist Non-Mobile assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures but will focus on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL).
Serves as part of the Hero Care Center Contingency Team. Acts as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities.
WHERE YOUR CAREER IS A FORCE GOOD:
Relationship Management and Community Outreach: Serves as the face of the Red Cross at assigned location.
* Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships with external constituents in the local community.
* Establish and maintain effective command relationships during deployment.
Volunteer Management: Assists in the development and implementation of a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on military installations and local communities.
* Recruits and trains volunteers in the delivery of SAF and IS U.S. programs and services.
* Supervises volunteer staff in their daily work responsibilities.
* Assigns and supervises volunteers during surge situations for the Hero Care Center.
Service Delivery Management: Ensures the delivery of SAF core services and IS U.S. Programs to all clients within their jurisdiction.
* Completes required training to ensure competency in the performance of all call center responsibilities.
* Required to provide casework services for the Hero Care center remotely.
* Required to support the Hero Care Centers on short notice during surge or disaster situations.
Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes.
* Interacts with customers and other teams to obtain data to document outcomes and program results.
* Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness.
WHAT YOU NEED TO SUCCEED:
Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required.
Experience: A minimum of three years related experience.
Management Experience: n/a
A current, valid driver's license with good driving record is required.
Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.
Work Conditions:
Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Core Competencies
* Adaptability: Successful candidates must adjust to new situations quickly.
* Independent Problem Solving: Successful candidates are capable of handling high-pressure situations.
* Teamwork: Successful candidates have the ability to collaborate with team members.
* Servant Leader: Successful candidates must be leaders who put others first.
BENEFITS FOR YOU:
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO: Starting at 15 days a year
* Holidays: 11 paid holidays
* 401K with 6% match
* Paid Family Leave
The American Red Cross is an Equal Opportunity/Affirmative Action employer.
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