Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
The hotel has won the award for the World’s Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the Hotel.
Main Duties and Responsibilities
Keep track of monthly, quarterly and yearly goals
Work with management to assess and improve processes and policies
Uphold and enforce company policies
Train new hires
Address employee complaints or performance issues as needed
Check in with employees regularly to determine satisfaction
Schedule shifts
Address customer issues and complaints
Schedule regular maintenance and cleaning of facilities
Meet regularly with upper management to stay informed on company issues
Oversee security of the facility
Scheduling shifts and disseminating this data.
Directing and assessing workflow periodically.
Ensuring the observance of stipulated budgets.
Furnishing guests with practical aid, as needed.
Resolving notable disagreements between staff.
Addressing rule violations committed by guests.
Instituting suitable disciplinary measures upon employees' misconduct.
Strengthening our fully-functioning security measures and conceptualizing new procedures.
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards
Qualifications
Previous experience in the industry preferred
Customer service experience
Knowledge of cash management and bookkeeping procedures
Team management skills
Strong organizational skills
Strong problem-solving skills
Availability to work in shifts including weekends
Hyatt offers a great range of benefits, including:
12 free nights per year of service across Hyatt Hotels worldwide
Employee and Friends & Family rates across Hyatt Hotels worldwide
Dry cleaning of business clothes
Complimentary meals on duty
Continuous Learning & Development opportunities
Staff celebrations
Plan Welfare
Settling the costs of urban public transport - ATM Milano