Delivery Station Customer Service Associate (6 month fixed term contract)
DESCRIPTION
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
* Communicating with customers via phone and email
* Empathizing with and prioritizing customer needs
* Upholding company values and respecting every customer
* Resolving issues and setting appropriate expectations with customers
* Clearly understanding and responding appropriately to the issues that customers present
* Consistently composing grammatically correct, concise, and accurate written responses to customer issues
* Approaching problems logically and with good judgment to ensure the appropriate customer outcome
* Making quick and effective decisions on behalf of the customer
* Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
* Stand and walk as needed during shifts lasting up to 12 hours
* Work in an environment where the noise level varies and can be loud (hearing protection may be provided)
* Work in an environment where the temperature may vary due to outside weather conditions and may not be controlled
BASIC QUALIFICATIONS
* High School or equivalent diploma
* Previous experience in Customer Service
* Ability to effectively prioritize work time to ensure efficiency
* Experience with Windows Operating Systems and Microsoft Outlook
* Familiarity with multiple web browsers, database searching and instant messenger tools
* Proficiency in the local language (Italian)
* Proficiency in the English language
PREFERRED QUALIFICATIONS
* Bachelor Degree or equivalent work-related experience
* Proficiency in verbal and written communication skills
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators
* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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