Customer Operations Senior Specialist Key & Digital Accounts (M/F)
Date: Apr 11, 2025
The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
The Customer Operations takes care of clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery. Being the main “day to day” contact for customers, he/she is responsible for managing retailers’ requests, involving the correct people into the organization for resolution.
Tasks & Responsibilities
* Order and clients data entry in the ERP system
* Contact person for clients and Sales Representatives regarding orders, including availabilities and order status
* Collaboration with the logistics department for deliveries
* Collaboration with the credit management, invoicing department, and Sales Manager
* Handling of claims and information requests from clients
* Main day-to-day contact for retailers, managing their requests before and after sales
* Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders, and Sales Evaluation optimization
* Support dealers with product information and explanations
Profile
* 2+ years of experience in a similar position
* Background in a sales-driven company/department is an advantage
* Proficient use of MS Office (Excel)
If you are interested in working in a challenging, international, and dynamic environment, then apply now!
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