At Apple Retail, we bring the best of Apple together to help people achieve their passions and deliver an exclusive experience.
We believe inclusion is a shared responsibility and strive for a culture where everyone belongs and excels in their work.
About the Role
As a Specialist, you foster brand loyalty and create Apple product owners by delivering exceptional customer service. You're dedicated to understanding customers' needs and tailoring recommendations to enhance their lives.
Responsibilities:
* Deliver outstanding service by seeking to understand customers' needs, identifying ownership opportunities, presenting products, and educating them on relevant purchasing options.
* Stay up-to-date on Apple's products, services, purchase options, and Product Zone sales processes.
* Support colleagues throughout the store by sharing knowledge about Apple's products, services, and purchasing options, and assist in offering ownership opportunities.
* Maintain accuracy and follow guidance.
* Perform other tasks as needed, including providing customer service and support in other areas of the store.
Working with Us
We value inclusivity and diversity, respecting each other's differences and embracing curiosity to learn. Our Specialists demonstrate Apple's values in daily activities.
Requirements
To be successful, you'll need availability to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store. Reliability and adherence to schedules are essential, subject to local laws and approved accommodations.
You'll thrive if you have knowledge of Apple products and services, can personalize solutions based on customer needs, and effectively communicate them. Working in a fast-paced environment, often supporting multiple customers simultaneously, is also ideal.