IS Application ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
IS Manager
Your role and responsibilities
In Electrification Business, Smart Power Division, we are looking for an IS Application Manager working in multiple domains. In this role, you will have the overall accountability for the applications, be responsible for the entire application lifecycle including licensing, design, strategy, and execution. Your main accountabilities:
* Ensure alignment of applications with business strategy and needs.
* Secure resources for applications development, run, and maintenance, including the availability of budget and people.
* Deliver an IS service/support for the appropriate domain or subdomain of an IS solution to the relevant customer group, ensuring execution of requirements within budgeted costs and time schedule.
* Execute the IS solution/service delivery utilizing the internal IS delivery units, IS Operations team members, and external third-party IS service suppliers, as advised.
* Manage licenses of COTS software, products, components in scope of the managed portfolio of services, in compliance with end user agreements, monitoring adoption and supervising the purchases in collaboration with IT procurement.
* Support incident resolution. Provides consultation, input, and resolution for any incident, change, or project which has/might have a major impact on the relevant IS solutions/services.
* Ensure (in concert with the business stakeholders) Users’ satisfaction with IS services by understanding their strategic and tactical needs, ensuring actions are taken to close any gaps, and influences stakeholder perceptions of the relevant IS services, all within the scope of responsibility.
* Accountable for applications security and compliance, in line with external and internal regulations.
* Collaborate with delivery organizations such as the infrastructure team or external vendors to ensure the performance of the platforms.
* Work with the business team to ensure adoption and continuous improvement of the applications.
* Perform business impact analysis to identify the business criticality of the applications and ensure relevant service continuity.
* Ensure applications are documented and up to date in Configuration Management Database (CMDB).
* Acts as point of contact for owned applications and manages key applications stakeholders: business stakeholders, IS Service Manager, and users.
* Define and monitor the Service Level Agreement (SLA) for the applications in agreement with business requirements and application delivery organization.
* Chair applications’ governance board on a regular basis to review and agree on operations, costs, and strategy with key stakeholders’ representatives.
Qualifications for the role
* Degree in IT Engineering, Computer Science or related field
* 5+ years IT experience in developing, configuring, deploying, and maintaining IT Applications in a complex ecosystem
* Deep knowledge of ITIL Framework (certification preferred)
* Proven stakeholders’ management ability, preferably in a multicultural global environment
* Agile mindset and experience in an agile working context
* Proficiency in written and spoken Italian and English
* Highly motivated and entrepreneurial; hands-on person with a “can do” attitude
* A delivery-focused person who has demonstrated the ability to establish technical direction, collaborate across global teams, and drive action through influence to deliver critical projects/programs while ensuring continuous operation
* Proven ability working in a fast-paced, global environment
* Excellent communication skills, strategic thinking, leadership skills, and social skills complete the profile
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For further info: Gaia Pinto, Talent Partner
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