Provision of SATCOM Technical Support Services
Lughezzano, Italy
Job Summary:
A SATCOM Technician will provide technical support services for satellite communication systems. The successful candidate will have a strong background in electronics and RF measurement instruments, with experience in installation, maintenance, and repair of satellite communication systems.
Main Responsibilities:
Under the direction of the Service Delivery Manager (SDM) and the Project Manager (PM), work closely with the project Lead Developer (LD)
• Develop and update the IOTA suite of tools.
• Install, maintain, and repair satellite communication systems.
• Offer support services including technical skills, problem-solving abilities, and a commitment to providing top-level customer service.
Key Tasks:
• Installation: Complete installation and configuration of all elements of a satellite communication system, including baseband elements, low and high power RF elements, antenna elements, monitor and control systems, and software.
• Updates/changes: Perform updates and changes of hardware and software configuration on all satellite station elements as required or ordered/requested.
• Maintenance and Repair: Perform daily, weekly, monthly, 3 monthly, 6 monthly, and yearly inspections, cleaning, greasing of mechanical parts, and measure and adjust where required of active/passive electronic elements/systems.
• Diagnose and repair any issues with SATCOM, Power, HVAC, security, and ancillary systems.
• Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary systems.
• Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
• Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers.
• Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM, and Logbook.
Requirements:
• High school diploma or degree in electronics or related network/communication field with 10 years of experience.
• At least 5 years of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to work on 24 hr shifts.
Desirable Qualifications:
• Fluency in Italian language.