Associate Marketplace Consultant - Italian, Strategic Account Services, Europe
Job ID: 2890150 | Amazon Development Center (Romania) S.R.L. - A91
As a Marketplace Consultant, you would be a part of the Strategic Account Services (SAS) Team of Retail Business Services. You will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners. The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative, and customer-focused approach. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners.
Key Job Responsibilities
* Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes.
* Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers’ potential.
* Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
* Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
* Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
* Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
* Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
* Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
* Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.
BASIC QUALIFICATIONS
* 2+ years of sales or account management experience in managing B2B business.
* Minimum B2.2 level Italian Language Certification is Mandatory, C1 preferred.
* Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly.
* Experience analyzing data and best practices to assess performance drivers.
* A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements.
PREFERRED QUALIFICATIONS
* 3+ years of sales or account management experience.
* Experience analyzing key open issues and resolution metrics for each of the managed accounts.
* High attention to detail and the management of multiple, competing priorities simultaneously.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Posted: February 3, 2025 (Updated 2 days ago)
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