2 515 6 - Provision of SATCOM Technical Support Services
Period: Delivery driven (start on 01 May 2025).
Deadline: 21 Mar 2025.
Duties/Roles:
* Installation and Setup:
o The complete installation and configuration of all elements of a satellite communication system;
o Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements;
o Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters, and other active and passive RF elements;
o Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements;
o Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
* Updates/Changes of Hardware and Software Configuration:
o On all satellite station elements as required or ordered/requested.
o Satellite link setup network, baseband, and RF configuration.
o Software/configuration updates and patches on all systems as required.
o The installation of power/data cable and fibre optic cable, maintaining, labelling, and updating as-built documents.
o Support the local power technician in install and setup:
+ Power generation and distribution systems.
+ Heating and cooling systems.
+ Ancillary systems (Fuel, water supply domestic, and fire protection).
* Maintenance and Repair:
o Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly.
o Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly, and yearly inspections.
o Conduct regular preventive maintenance tasks:
+ Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary, and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure.
+ Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure.
+ Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure.
+ Assist power technician in preventive maintenance tasks as required.
+ Diagnose and repair any issues with SATCOM, Power, HVAC, security, and ancillary systems following the guidelines and instructions of the specific system corrective maintenance procedure.
+ Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary systems following the guidelines and instructions of the specific system corrective maintenance procedure.
1. Service Delivery Support:
* Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions.
* Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers.
* Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM, and Logbook.
* Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis.
* The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events, and conferences related to the supported services, as requested by the service delivery manager.
Skills, Knowledge, Experience Required:
Mandatory:
* Ability to work on 24 hr shifts;
* Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance;
* Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have);
* High school diploma or a degree in electronics or a related network/communication field experience of 10 years is required;
* At least 5 years of experience as a satellite technician or in a similar role;
* Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools;
* Excellent customer service and communication skills;
* Valid driver’s license and reliable transportation;
* Preferred Certification: CompTIA A+ or Network+ certification.
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