Customer Service Representative- Medical Devices (m/f/x) Solventum Da remoto: Remoto Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: At Solventum, we enable better, smarter, safer healthcare to improve lives. We are looking for a Customer Service professional to join our Medical Surgical Devices team specializing in the Solventum Negative Pressure Wound Therapy (NPWT) product line. The role will be Hybrid, based at our office in Milan, Pioltello. As a (NPWT) Customer Service Representative reporting to the NPWT CS Manager EMEA, you will support the NPWT business in Italy as a permanent member of the front-line customer service team. You will make an impact by: Professional support of our customers from the healthcare industry by phone, email, and via an Online Ordering Portal. Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines. Tracking and control of delivery dates as well as clarification of outstanding deliveries. Efficient and effective recording, escalation, and resolution of complaints. Close cooperation with operations, logistics, sales & finance to provide maximum customer service as a team. Ensuring comprehensive customer information about the product portfolio and service offering. Customer orientation both within the department and the organization. Continuous improvement attitude towards process improvement. Taking up internal Super User or Specialist tasks once ready. Your Skills and Expertise To set you up for success in this role, Solventum requires (at a minimum) the following qualifications and skills: Bachelor’s Degree or High School Diploma with relevant experience. A commercial apprenticeship or relevant professional experience in customer service (at least 3 years). Professional experience in internal sales or contact center. Experience with ERP (e.g., SAP, Oracle) and CRM systems (e.g., Salesforce.com). High level of service and customer orientation combined with a goal-oriented communication style. Great listener and communicator, enjoying direct customer contact. Excellence driven, accurate, structured, and reliable working style. Enjoying working with international teams in a fast-paced environment. Work location: Milan, Pioltello Hybrid (Job Duties allow for some remote work but require office presence at least 2 days per week). Diversity & Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum. Please note: Your application may not be considered if you do not provide your education and work history. J-18808-Ljbffr