For our luxury segment customer company, we are looking a
SALES SERVICES MANAGER This position reports to Wholesale Director. The scope of the Sales Services manager is to give customers (B2B) the best experience, acting as first point of contact and representative of the brand:
Values and Image.
The Sales Services manager coordinate the team and take care of questions and complaints, give information about products, manage orders and process returns.
Main Responsibilities:
Liaise with the logistic team to develop the flow and delivery of the merchandise, in accordance with the necessity of the clients or the delivery agenda
Provide information and other assistance to credit and accountant teams regarding customer’s credit or payment issues
Manage the incoming communications from customers
Liaise with the product and production department for any specific product request from customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by offering the most appropriate solution
Manage any litigation that may occur
Manage and periodically update international price-list, in accordance to the exchange rates
Conduct analysis and produce reports on the activity
Manage and review orders from the time of receipt to the time of shipment.
Manage the loading process of orders during and after Sales campaign (client registrations, order confirmations and cancellations).
Main skills :
precision, attention to detail, customer centricity, coordination, and multitasking
Fluent English
Previous experience in the role and fashion & luxury sector