Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People, to deliver the Right Services with the Right Approach. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity. Benefits of Becoming a Right at Home Caregiver The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program, and a world-class team connection portal called ‘Right About You’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home. Right About You Right About You is our new employee communication, recognition, wellbeing, benefits, and discounts program. The program connects, recognises, and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You is to help our caregivers save money every day, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel, and much more If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools, and tips to support their physical, financial, and mental wellbeing. Or, they click on our news stream to connect and keep up to date with their local office team mates or send them a ‘high five’ for something they did well. As part of Right at Home’s RightPeople, we have ensured that whatever makes our caregivers tick, Right About You has it covered. Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability, and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients. In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community who needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too. Search and Apply Now If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category. Search Current Positions Be a key player in encouraging customer service excellence If you’re someone who takes pride in improving the lives of others and enjoys making a positive difference, we’d love to meet you About Right at Home: Our Mission is to improve the quality of life for those we serve. Right at Home is a leading provider of in-home care services, dedicated to improving the quality of life for our clients and their families. We take pride in our people-centred approach, fostering a culture of care not only for our clients but also for our employees. We are currently seeking a Customer Relationship Officer to focus on developing and enhancing client experiences. You will make a Meaningful Impact and be a key point of contact for clients, handling each interaction with empathy, consistency, and professionalism. Your care and attention will directly shape each client’s experience and well-being. You will be part of a Supportive Team Culture, and we encourage our team to take ownership of their role with integrity, always aiming to support each other and our clients. Qualifications Previous experience in customer service, preferably in the healthcare or aged care sector. Strong interpersonal and communication skills. Ability to handle sensitive situations with empathy and professionalism. Strong problem-solving skills and attention to detail. A passion for helping others and enhancing the lives of clients. Key Responsibilities: Client Interaction: Serve as the primary point of contact for clients and their families, providing information about services, answering questions, and addressing concerns. Customer Service: Deliver outstanding customer service to enhance client satisfaction and build lasting relationships. Issue Resolution: Identify and resolve client issues or complaints effectively and efficiently, escalating matters as necessary. Communication: Maintain regular communication with clients to assess their needs and ensure their care plans are being met. Documentation: Accurately record client interactions, updates, and feedback. Collaboration: Work closely with care staff and management to ensure seamless service delivery and a holistic approach to client care. Community Engagement: Participate in community outreach initiatives to promote Right at Home’s services and increase awareness of in-home care options. Preferred Skills What We Offer: Ongoing training and professional development opportunities. A supportive and collaborative work environment. The opportunity to make a meaningful difference in the lives of clients and their families. J-18808-Ljbffr