Social network you want to login/join with: KERING EYEWEAR Project Manager Customer Operations, Padua Client: KERING EYEWEAR S.P.A. Location: Job Category: Customer Service EU work permit required: Yes Job Reference: 2f9c436ea7b0 Job Views: 3 Posted: 08.02.2025 Expiry Date: 25.03.2025 Job Description: Description How you will contribute Developing initiatives of processes optimization Analyzing business and user requirements, translating into proper system requirement specifications Assisting the project team during the business requirement analysis, process design, IT system development, go live and roll out phase Collaborating to the improvement of tools and software application across the Regions, working with all business functions involved (Sales, Information Technology, Customer Service, Supply Chain, Finance, Logistics, Planning) Collaborating on the Customer Operations processes development initiatives in all the project phases Participating in solution option evaluations with IT teams and business partners Collaborating in system development initiatives both during implementation and post-implementation phase, assisting in integration, testing and key user training Being responsible for Microsoft Dynamics 365 system developments and enhancements Developing implementation plans and associated documentation Supporting the Customer Operations team in analyzing and solving operational problems Who you are Master's degree in engineering or management 5-7 years of working experience in similar role Experience with Microsoft Dynamics 365 system implementation and/or use is an advantage Knowledge of order-to-cash flows Knowledge of CRM systems and BI applications is a plus Knowledge of SAP ERP systems is a plus Knowledge of Microsoft Office Suites (Excel, Access, PowerPoint, Word, Sharepoint) Knowledge of emerging digital technologies Project management and strong analytical skills Proactive, problem solver and able to work on own initiative Team player with a proactive orientation to results Pragmatic, business acumen driven and precise Able to prioritize work effectively Capable of working under pressure and leading multiple projects with tight deadlines Why work with us This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. J-18808-Ljbffr