Customer Services Engineer
Date: Jan 14, 2025
Location: Corsico, IT
Company: Barco
Barco designs technology that makes everyday life a little better. Our focus is on three core markets: Enterprise, Healthcare, and Entertainment. With a team of over 3,300 employees globally, we realized sales of 770.01 million euro in 2020.
Function
Barco is looking for a new Customer Service Engineer for the Italian region to reinforce its existing team at its Italian office in Milan. As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area.
Key Responsibilities
* Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in Italy and abroad.
* Installation, repair, and troubleshooting of Barco hardware and software.
* Assist at sales demos to promote Barco’s solutions.
* Provide product training to partners and end-users.
* Execute proactive analysis visits, report, and provide suggestions.
* Collect insights and feedback on our products from customers and partners and relay them to the product managers and R&D teams.
* Document actions and solutions in a timely fashion.
* Follow training to update your technical, commercial, and soft skills.
* Build relationships with customers and detect service sales opportunities.
Requirements
* Bachelor’s degree in IT Engineering or equivalent proven experience (minimum 3 years) in a technical customer (Service/Sales) environment in the visualization industry.
* Good knowledge of hardware, software, and networking technologies.
* Fluent communication in Italian and English; knowledge of any additional language is an asset.
* Excellent communication skills, both verbally and in writing.
* Service- and client-oriented.
* Experience with Barco’s products and Salesforce is a plus.
* Available for frequent travel (at least 50% of the time).
Let's "wow" you with
* The opportunity to work for an international market leader where innovation matters.
* A variety of in-house trainings at Barco University for continuous professional growth.
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