Job Title: L2/L3 Field Engineer
Location: Bolzano, Trentino-Alto Adige, Italy
Duration: Initial 1 month contract, then long term extensions (6 months etc.)
Start Date: ASAP
Languages: English (B2 level) + Italian/German (B2-C1 level)
Job Description:
We are seeking a highly skilled and motivated Deskside Support Technician to provide exceptional IT support to our users. In this role, you will be responsible for hardware installation, troubleshooting, and software support in a Windows and Microsoft Office environment. You will also assist with small project management tasks related to hardware and software installations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-oriented approach.
Responsibilities:
* Provide IT support to users, including hardware installation, movement, and de-installation.
* Diagnose and resolve problems related to personal hardware such as PCs, laptops, printers, scanners, etc.
* Test system and application changes, and prepare scripts in MS Windows 7, 8 & 10, and MS Office 2010, 2013 & 2016/365 environment.
* Assist in small project management tasks related to new hardware or software installations.
* Install software, patches, and updates using MS SCCM.
* Collaborate with team members to troubleshoot and resolve technical issues.
* Maintain accurate documentation of support activities and solutions.
* Stay up-to-date with emerging technologies and provide input for process improvement.
Required:
* University degree or certifications in IT, electronics, or telecommunication.
* Proficient in English and local language, both verbal and written.
* Strong mastery of Windows 7/10 and MS Office 2010/2013/2016/365 environment.
* Demonstrated skills in diagnosing hardware problems (PCs, laptops, printers, etc.).
* Familiarity with ITIL methodology and ServiceNow tool is highly desired.
* Knowledge of remote administrative tools in a Windows 7/10 environment.
* Working knowledge of iPads, iPhones, Android, and other mobile devices.
* Familiarity with LAN, Wireless, and VPN technologies for basic troubleshooting.
* Experience with Active Directory and Exchange administration.
* Experience with Cisco desk phone systems.
* Familiarity with printer and multi-functional devices.
* Familiarity with AV systems.
* Willingness to learn new technologies and adapt to changing environments.
* Positive and helpful attitude with excellent teamwork skills.
* Strong communication skills and a customer service-oriented mindset.
* Ability to handle stress and manage a demanding workload effectively.
* Organized and structured approach to problem-solving and task management.