Meent is supporting FAN4LIFE, powered by Secutix, in recruiting a Ticketing Operations Delivery Senior Manager on a permanent contract.
FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX.
We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to lead and deliver ticketing operations for high-visibility world-class events.
You will work with very high-brand clients in sports and live entertainment and experience the ultimate thrill of seeing millions of FANs benefit from the results of your work.
You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies (CH, UK, FR…).
* Assist the operations centre manager in planning, organizing, and executing ticketing operations for various events.
* Validate ticketing sales and mobile ticket delivery strategies.
* Manage local team.
* Coordinate with internal teams in other geographies and customers to gather event information and set up ticketing systems accordingly.
* Build-up and enhance standard operating procedures to configure and operate the ticketing systems.
* Become an expert in the SECUTIX ticketing platform functionalities.
* Monitor ticket sales, inventory levels, and pricing strategies to optimize revenue and ensure availability.
* Provide support and guidance to ticketing sales agents, addressing inquiries, issues, and escalations as necessary.
* Prepare detailed reports and analyses of ticketing data to identify trends, opportunities, and areas for improvement.
* Master’s degree in business, event management, IT, or a related field.
* Minimum 7 years of experience leading ticketing operations or event coordination.
* Minimum 7 years of experience of team leadership.
* Previous experience supporting major spectator events.
* Excellent organizational, analytical, and problem-solving skills.
* Proficiency in ticketing software platforms and Microsoft Office suite.
* Strong interpersonal skills and the ability to collaborate effectively across teams.
* Organized, service-oriented and resistant to stress.
* An interest in sports in a plus.
* Proficiency in English (spoken & written) and French is a plus.
* Contract Type : Full-time permanent contract
* Location : Lisbon (Portugal)
* Starting date : ASAP
* Salary : Based on profile & experience 50-60k€ (excluding expatriate benefits)
Committed to seeking all talents, Meent promotes equality. All applications will be considered regardless of race, color, religion, sex, age, national origin, disability, or genetic data.