Job Summary
We are seeking a highly motivated and experienced Front Office Agent to join the team at Romazzino, A Belmond Hotel, located in the stunning Costa Smeralda. The successful candidate will be responsible for providing exceptional luxury experiences to our guests, with a focus on personalized service and attention to detail.
Main Duties & Responsibilities:
* Perform front office operations in line with company policies, standards, and procedures, ensuring high levels of service at all times.
* Responsible for cash accounting and processing guest bill payments.
* Communicate all relevant guest and group activities to appropriate internal teams.
* Anticipate guests' needs, address inquiries, and resolve complaints in a timely and professional manner.
* Ensure all guest communications and requests are processed correctly and promptly.
* Accurately collect and maintain guest details.
* Complete the End of Day processes and all relevant day closure accounting checks.
* Prepare and run daily and monthly reports.
Requirements:
* Strong effective communication skills, both written and verbal.
* High level of emotional intelligence to understand and respond to guest and team member needs.
* Ability to collaborate with others and work within a team environment.
* Proven drive for results with a focus on providing excellent guest service.
* Adaptability to changing situations and guest expectations.
* A global perspective with the ability to understand and cater to guests from diverse cultural backgrounds.
* Fluency in English and Italian is required; proficiency in a third language is a plus.
* Previous professional experience in a luxury environment, preferably in a similar role within a high-end hotel.
Benefits:
* Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria).
* Learning & development activities.
* Accommodation provided for non-residents.
Romazzino, A Belmond Hotel, is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton. Our brand is built upon its heritage, craftsmanship and genuine, authentic service. We offer a unique opportunity to work in a fast-paced environment, where you will be challenged to provide exceptional luxury experiences to our guests.