We are seeking a dynamic and experienced Online Business Coordinator to join our team. You will oversee day-to-day operations and drive growth on Marketplace & eConcession projects.
In addition, your role will encompass a 360° view of online business, involving in-depth analysis of direct eCommerce performance, crafting comprehensive action plans to influence assortments, online merchandising, user experience and website evolution.
Marketplace Management
* Act as the primary point of contact for Marketplace & eConcession partners.
* Monitor and analyze performance metrics, identify key trends and insights and prepare regular reports to track progress and measure success.
* Provide actionable recommendations based on data-driven insights to optimize performance and drive sales growth.
* Collaborate with cross-functional teams to ensure alignment and support for platform initiatives, including marketing, merchandising and customer care.
* Coordinate timely product catalog creation and content delivery to partners.
* In-season management ensuring products online availability, stock and price lists accuracy.
* Monitor shipping and fulfillment SLAs as well as partners’ operations and returns flows.
* Liase with internal teams and external partners to streamline processes, resolve issues, and ensure seamless integration with overall ecommerce operations by maintaining a high level of service.
Online Business Overview
* Achieve sales and growth targets by suggesting strategies that will drive traffic and increase customer base and retention.
* Define, implement and review of e-Commerce KPIs to identify the key drivers behind performance and plan actions.
* Analysis of sales performance, trends, and web KPIs to optimize product assortment, shopping experience and online merchandising.
* Evolve, improve, and build new customer services identifying operational KPIs to monitor the customer experience.
* Keep up to date on eCommerce innovation and trends, monitoring brand distribution across digital platforms and competitors’ sites and assortments.
Profile
* Bachelor or Master degree in Management, Statistic, Management Engineering or similar.
* 4-5 years of previous working experiences in e-commerce field (luxury, fashion, multinational background is a strong plus).
* Full proficiency in using Excel, Google Analytics (Universal & GA4), Tableau or similar data visualization tools. Knowledge of Contentsquare and Google Big Query is a plus.
* Deep experience in managing digital properties (web marketing, online merchandising, user experience) with a proven track record of driving ROI and sales.
* Exceptional planning and project management skills.
* Ability to manage and coordinate external teams (3rd party service providers, web agencies) providing briefings, technical specs/requirements, monitoring implementation and tracking results of every project.
* Fluent in Italian and English (both spoken and written), the knowledge of a third language is considered a plus.
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