Build the future of food At NewCold, we’re shaping the future of the food supply chain. Our warehouses and transport network connect the world’s major food manufacturers with retailers and food service providers. Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we’re not just keeping up with the times — we’re pioneering smarter, more sustainable operations to keep the world’s food fresh and safe. To support our rapid growth, we’re constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us About the vacancy The IT Key User is responsible for gathering and prioritizing customer requirements to deliver a working product. Their primary responsibility lies in defining a clear vision that aligns with the goals of engineering teams, while keeping up-to-date on all developments essential to achieving desired outcomes. What will you do? Define the product strategy and roadmap Define what product is needed for the customer Develop Scoping plan - Scope and prioritize activities based on business and customer impact Develop Customer Concept (all groups represented, i.e., YMS, CSP, WMS etc.) IT Hardware list for hardware stream Translate scoping plan and customer concept to product roadmap (LS/IT planning) Defining and iterating the product Work with the different engineering teams to deliver new software Solving (development) problems as they appear Set up of the systems with the correct configurations Closely managing the product scope to get the product launched on time and within budget Regular reviews with the customer to assess whether the product meets the customer expectations Manage and oversee testing of the complete solution Define testing approach with optimal resources available Test connection between the product and the customers Evaluate test results and work with the engineering teams to solve functional and technical issues Manage and oversee the implementation of the product Define go-live approach with optimal resources available (support) Evaluate go-live results and work with the engineering teams to solve functional and technical issues Handover product to local operations team Who are we looking for? Bachelor's degree or relevant experience 3-7 years of experience in WMS / Logistics Software implementations, Operations management, Software user experience Willing to travel on a fairly regular basis Leadership skills and the ability to take initiative, flexible, problem-solving attitude, very good communicator Highly proficient in English, any other European language is a plus Ready to make an impact? Our goal is to keep the world’s food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold. Explore careers at NewCold Visit our website to learn more and apply. Can we welcome you on board as our new IT Key User – WMS Specialist and help continue our successful growth? J-18808-Ljbffr