Humangest Spa, research for an important client company that designs, produces and distributes high quality materials for footwear, accessories and functional apparel
a Sales Operations Executive and Business Analyst to work from home office
with 20% travel requirement to all 3 Italian sites.
Day-to-day Sales Operational responsibilities:
- Support Sales Teams and Customer Service Teams in timely and accurate pre-sales, during-sales, and after-sales activities.
- Address concerns collaboratively with relevant teams to ensure smooth business transactions.
Sales Analysis and Reporting:
- Extract information from e.g. ERP and Excel files and prepare the data analysis to support sales and customer service's needs.
Support the management of Customer, Materials, and Pricing Master Data:
- Maintain up-to-date and accurate data to support timely and efficient customer service.
- Support operational strategies aligned with Commercial and Customer Service teams for sustainable business growth.
Commercial Support for Cross-Functional Collaboration:
- Align with key stakeholders and support growth, efficiency, and customer satisfaction initiatives.
- Collaborate with other functional teams to implement regulations and policies.
Sales Demand Planning support:
- Support S&OP process
- Participate in monthly sales demand planning meetings to ensure timely availability of materials for customer orders.
Key Accountabilities
Day-to-day Sales Operational support
Sales Analysis and Reporting
Support the management of Customer, Materials, and Pricing Master Data
Commercial Support
Sales Demand Planning support
Education and professional experience
- Minimum 3 years of experience in sales operations or customer services.
- Familiar with ERP systems e.g LN, Sage and Baan, as well as customer ordering system
- Proficiency in systems and software applications like Excel, Word and SAP
- Strong analytical skills
- Able to work in operational tasks, such as managing customer, price and product information in ERP systems
- Good interpersonal & communication skills
- Proactive and be able to work independently under pressure with high accuracy
- Excellent proficiency in English with a good command of Italian.
- Effective communication skills
- Ability to develop and maintain good working relationships at all levels
- Demonstrated growth mindset and ability to apply data-driven insights.
- Capable of working in a competitive, demanding and time-critical environment
- Proven ability to follow up thoroughly and attention in detail while keeping the broader project goals in sight
- Strong analytical and data interpretation skills. Ability to grasp complex information and simplify it
Desirable:
- Degree in Business Administration or equivalent knowledge acquired with professional experience
- Fluency in additional European Languages, preferably French or German
- Knowledge of industrial/manufacturing business model and structure
by helplavoro.it